Privacy Policy

Effective Date: June 11, 2025

1. Scope of the Policy

This policy applies to all users of the battery swapping mobile application operated by Dodai Group, Inc. (“Dodai”, “we”, “us”, or “our”) and its affiliates, including services provided through Dodai’s servers and operational partners in Ethiopia (such as Dodai Manufacturing PLC).

Dodai Group, Inc. is a corporation registered in the State of Delaware, United States of America, and operates this application and associated services for use in Ethiopia.

It covers all data processing activities in connection with the battery swapping services and the application operated by Dodai Group, Inc.

2. Our Services

Dodai provides software-driven battery swapping for electric vehicles, mainly motorcycles. Users swap charged batteries from Dodai’s dedicated swapping stations integrated through our mobile app. The application enables users to locate battery swap stations, monitor battery usage, and manage payments for the service. The application also collects and analyzes anonymized usage data to enhance operational efficiency and service quality.

3. Stakeholders Involved

Our service ecosystem includes:

1. Customers (Drivers) using the app and services
2. Payment processors: Chapa, Telebirr, and M-Pesa
3. Dodai servers, which securely manage all app functionality and data storage
4. Analytics partners: we may use trusted analytics services (e.g., Google Firebase or similar tools) to monitor and improve app usage

4. Information We Collect

4.1. Personal Information:

1. Full name
2. Gender
3. Date of Birth
4. Email
5. Phone number
6. Address
7. Identification data

4.2. Location Data:

1. We collect real-time and historical GPS location data to enable key functions of the app (such as finding nearest battery stations, optimizing battery management, analyzing service coverage, and ensuring operational safety and fraud prevention)

4.3. Usage Data:

1. Device type, operating system, and app version
2. Features or pages accessed within the app
3. App crash reports, error logs, and diagnostic data

4.4. Transactional Information:

1. Battery swap history
2. Payment information (e.g., amount paid, date/time, processor used)
3. Receipts, invoices, and usage metrics

5. How We Use Your Information

1. Deliver, operate, and continuously improve the battery swapping services and related functionalities
2. Process payments securely and maintain transaction records
3. Optimize battery swap locations and operational efficiency
4. Analyze usage trends to improve service offerings and customer experience
5. Detect and prevent fraud or misuse of services
6. Comply with legal, regulatory, and financial reporting obligations

6. Legal Basis for Processing

Our processing of your data is grounded in the following legal bases:

1. Consent: When you have given explicit permission for specific processing activities.
2. ContractualNecessity: When processing is necessary for the performance of a contract with you.
3. LegalObligation: When processing is required to comply with legal obligations.
4. Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights and interests are not overridden.

We ensure that all processing activities are conducted in compliance with the relevant laws including but not limited to the Personal Data Protection Proclamation No. 1321/2024.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share it with:

1. Our trusted payment processing partners for payment transactions.
2. Authorized regulatory or legal authorities when required by Ethiopian law.
3. Authorized third-party service providers (only to the extent necessary for operating or improving the service, under strict confidentiality obligations).
4. Affiliated Entities: Within our corporate group for internal administrative purposes.

All third parties are obligated to maintain the confidentiality and security of your
data and to use it only for the purposes specified by Dodai.

8. Third-Party Links

This app does not use or redirect to any external third-party websites or services. All features and operations are fully managed by Dodai’s secure servers.

9. Intellectual Property Rights

All creative content, user interface design, software structure, and functional elements of the app are the sole property of Dodai Manufacturing PLC. Unauthorized copying, reproduction, modification, or use of these materials constitutes a violation of our intellectual property rights and is subject to legal action under the laws of the Federal Democratic Republic of Ethiopia.

10. Security

We implement strict technical and organizational measures to secure your data, including but not limited to: 

• Encrypted communication
• Controlled access to data servers
• Regular internal audits

However, no system is completely secure. Users are encouraged to report any suspected breaches immediately.

11. Data Retention

We retain your personal and transactional data for as long as is necessary to:

1. Provide services and fulfill legal obligations
2. Comply with financial regulations
3. Resolve disputes and enforce agreements
4. Once the retention period expires, we will securely delete or anonymize your data.

12. User Rights

You have the right to:

1. Access your personal data
2. Request correction or deletion
3. Withdraw consent (where applicable)
4. Object to certain uses of your data
5. Request the transfer of your data to another service provider

To exercise your rights, contact us at info@dodai.co

13. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

14. Policy Updates

We may update this Privacy Policy from time to time. You will be notified of any material changes through the app or our official communication channels.

15. Compliance with International Standards

This Privacy Policy has been outlined to ensure compatibility with internationally recognized data protection principles, particularly the General Data Protection Regulation (GDPR) of the European Union, to the extent applicable. While we do not target users outside Ethiopia, we uphold standards of transparency, user consent, data minimization, and accountability in line with GDPR principles.

However, in the event of any conflict between this policy’s provisions and the GDPR, or any other foreign law, such conflicts shall be interpreted and resolved in accordance with the laws of the Federal Democratic Republic of Ethiopia.

16. International Data Transfers

If we transfer your personal data outside of Ethiopia, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. This may include:

a) AdequacyDecisions: Transfers to countries recognized as providing adequate data protection.

b) Standard Contractual Clauses: Implementing contractual obligations to protect your data.

c) Explicit Consent: Obtaining your explicit consent for specific transfers.

17. Cookies and Tracking Technologies

Our digital platforms may use cookies and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser settings.

18. Data Protection Officer

Dodai has appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection laws. If you have any questions or concerns about our data practices, you may contact our DPO at:

Name: Praveen Kumar
Email: dpo@dodai.co
Phone: +251988008802

19. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Addis Ababa, Ethiopia.

20. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: info@dodai.co
Phone: +251988008802